Cancellation Policy
Cancellation & Refund Policy
Effective Date: 1 Feb 2026 | Website: www.hebronestate.co.za
Thank you for choosing to stay with Hebron Estate. We are thrilled to host you! We understand that sometimes plans change unexpectedly, so we have designed our cancellation policy to be as fair and accommodating as possible while ensuring we can manage our bookings effectively.
1. Full Refund (14 Days or More)
We gladly offer a 100% full refund for any cancellations made at least 14 days prior to your scheduled check-in date.
2. Partial Refund (7 to 13 Days)
If you need to cancel your booking between 7 and 13 days prior to your scheduled check-in date, you will receive a 50% refund of your total booking amount.
3. Non-Refundable (Less than 7 Days)
For cancellations made less than 7 days prior to your scheduled check-in date, the full booking amount becomes non-refundable. We will not be able to issue any refunds or credits for last-minute cancellations.
4. No-Shows and Early Departures
Guests who fail to arrive for their booking ("no-shows") or decide to depart earlier than their scheduled check-out date will not be eligible for a refund or partial credit. The full booking amount will be charged.
5. Processing Refunds
Approved refunds will be processed back to the original method of payment used at the time of booking. Please allow 5 business days for the funds to reflect in your account, depending on your bank or credit card provider.
How to Cancel or Modify Your Booking
To request a cancellation or make changes to your reservation, please contact us directly as soon as possible.
- Email: [email protected]
- Phone: 079 283 4900
By completing a booking on www.hebronestate.co.za, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.